Online shop: Terms and Conditions

These terms and conditions govern the relationship between you (the purchaser) and us (The National Forest Company, company number 02991970 (“National Forest”, “us”) for the sale and purchase of books, maps and other goods (the “Goods”) from our website.

Please note that these terms and conditions will not apply to the purchase of a Plant a Tree Experience, E-Dedications, Brand Licensing packs or to any donations you make to us. For the relevant terms and conditions for these items, please visit our full terms and conditions page.

1. Our Contract with You

The placing of an order by you constitutes your offer to purchase the Goods on these terms and conditions (as amended from time to time) but does not constitute the creation of a contract. We have complete discretion over whether to accept such an offer and reserve the right to decline to process an order for any reason whatsoever and provide a full refund.

The contract between you and us will be entered into once we have accepted your offer to purchase the Goods, have processed your order and have received payment.

2. Our Products

We will ensure that the Goods we provide to you are as described on our website (subject to the limitations set out below), are fit for their intended purpose and are of satisfactory quality.

Though we promote partnership products and do all we can to check the quality, we are not liable for products purchased on other sites. In the instance that you are unhappy with any products bought from a third party, we recommend that the issue is raised directly with the supplier.

The images of the Goods on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the Goods.

Your Goods and/or their packaging may vary slightly from the images on our website.

If you have any questions or concerns about any of the Goods you purchase from us, please contact us as soon as possible.

3. Price and Payment

The price of the Goods (which includes VAT) will be the price indicated on the order page when you place your order.

We currently accept via Paypal or WorldPay only and you will be redirected to the relevant payment website to pay for the Goods at the time of placing your order.

Once your order has been placed you will receive a confirmation email from us acknowledging that the order has been received and is being processed.

4. Delivery

We aim to dispatch the Goods within 5 working days of you placing your order with us by Royal Mail Second Class post. However, we are unable to guarantee the exact date of delivery and time of delivery is not of the essence.

Your Goods will be delivered to the delivery address provided by you at the time of placing your order, provided that this address is within the UK. We are not able to deliver any Goods to addresses outside of the UK.

The costs of delivery will be included within the total order price shown at the time of you placing your order.

You must examine the Goods and give us prompt written notice of any damage, defect or shortage. If your Goods are undelivered, faulty, lost or damaged you must report this to us as soon as reasonably possible by contacting us.

The Goods will be your responsibility from the time that they are delivered to the delivery address you provided when placing your order. However, you will only own the Goods once we have received payment in full.

5. Cancellation by You

You can change your mind and cancel your purchase of the Goods (or any of them) for a full refund within 14 days of placing your order with us, subject to the Goods being returned to us in their original condition. You will have to pay any postage costs for returning the unwanted Goods to us.

You can also return the Goods to us for a full refund if you have not received the Goods that you ordered or if the Goods are damaged, faulty or incomplete (other than where such issues are as a result of your actions). Please contact us using the contact us form as soon as possible if you are having such issues and we will advise you of the returns process. In such circumstances, we will cover the costs of you returning the Goods to us.

6. Cancellation by Us

We may end our contract with you for the sale and purchase of any Goods at any time by writing to you if:

(a) you do not make any payment to us when it is due or any payment to us from you is returned, refunded or rejected by your Bank;

(b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide you with the Goods, for example, the correct delivery address details;

(c) you or (where the recipient of the Goods is a third party) the recipient of the Goods do not allow us (or any delivery agents acting on our behalf) to deliver the Goods to you within a reasonable time; or

(d) you otherwise breach these terms and conditions.

If we end the contract for any of these reasons we will refund any money you have paid in advance for the Goods we have not provided but we may deduct or charge reasonable compensation for the net costs we incur as a result of your breaking the contract.

7. Our Liability to You

We do not exclude or limit our liability to you where it would be unlawful to do so, including:

(a) for death or personal injury caused by our negligence or the negligence of our employees;

(b) for fraud or fraudulent misrepresentation;

(c) for a breach of your legal rights as a consumer to receive products which are as described, of satisfactory quality and fit for their intended purpose; or

(d) for a breach of your legal rights as a consumer to receive services which are provided with reasonable skills and care and within a reasonable time

Subject to the above, our total liability to you in respect of all other losses arising under or in connection with the provision of the Goods shall in no circumstances exceed the price paid for the Goods and the value of any reasonably foreseeable losses.

We will not be liable for any loss:

(a) resulting from you using the Goods for a purpose other than that for which they are intended;

(b) for any damage the Goods may cause to any of your property;

(c) resulting from circumstances beyond our reasonable control;

(d) which was not reasonably foreseeable at the time of you and us entering into the contract; or

(e) incurred by you or any third party in the course of business.

8. General

This contract is between you and us. No other person shall have any rights to enforce any of its terms.

All personal information that you provide to us from time to time will be collected, managed and processed in accordance with our Privacy Policy. For further details please visit our Privacy Policy page.

If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

These terms are governed by English law and you can only bring legal proceedings in respect of the products in the English courts.